Print a test page to make sure that the hardware functions correctly. Step three: Print a Printer Status Report The printer displays another error message regarding an improper shutdown. The printer control panel displays a 'Carriage Jam' error message. Release the carriage, and then close the cartridge access door. While holding the carriage against the right side, press the Power button ( ) to turn on the printer, and then wait until the printer control panel displays a 'Door Open' message. Hold the carriage tightly, because the carriage tries to move left when the printer is turned on, and you need to prevent it from moving.įigure : Push and hold the carriage to the right Push and hold the carriage to the right with your hand. Press the Power button ( ) to turn off the printer. The printer control panel displays a 'Door Open' message. If the carriage does not move to the center, continue to the next step in this solution.įollow these steps to resolve a carriage jam. If the carriage moves to the center unassisted, skip to the step to print a Printer Status Report. Open the cartridge access door again, and then make sure that the carriage is able to move to the center unassisted.
Press the Power button ( ) to turn on the printer.
Plug the power cord back into the power source or electrical outlet. Reconnect the power cord to the rear of the printer. Make sure that the carriage can move freely across the width of the printer by gently pushing the carriage to the left, and then to the right. If the carriage is stuck in the middle, move the carriage to the right. If the carriage is stuck on the left side, move the carriage to the right side of the printer. If the carriage is stuck on the right side, move the carriage to the left side of the printer. Reach inside the printer through the cartridge access door, and then manually move the carriage. If pieces of paper remain in the printer, more paper jams might occur. If the paper tears when you remove it, check for torn pieces of paper that might remain inside the printer. You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.Ĭheck for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find. Unplug the power cord from the power source or electrical outlet. With the printer turned on, disconnect the power cord from the rear of the printer. Wait until the carriage is idle and silent before continuing. The carriage might move into the center of the paper path. If the printer is not turned on, press the Power button ( ) to turn it on. Step one: Check the carriage path for obstructions Solution three: Make sure that the carriage moves freelyįollow these steps to make sure that the carriage moves freely across the width of the printer. Please pay special attention to these parts of the document: Generally, when this happens it means that there is a paper jam, cartridges weren't installed correctly, the carriage is jammed or has malfunctioned. I understand that you cannot move the carriage to get at the ink cartridges. Chinese , Welcome to the HP Support Community!.
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#HP PHOTOSMART 7520 INK PROBLEM TWO BLACK CARTRIDGE UPGRADE#
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